Dear anak-anakku,
I am writing this status to let you know that everything I write here is for you. I want you to learn from my experience. Today, I had an experience which teaches me something. You will never learn all these from your school or your text books. But I want you to learn from me, as your mother.
As I told you before, I work at the 4 star hotel in Human Resources. The hotel management gives me chance to become a Manager on Duty (MOD) once a week to be responsible with the hotel's operation from 6 PM until 11 PM. The main job of MOD is to take care of everything, to be responsible with the operational;the service we give to the guest. The goal why the management gives each manager a responsibility for MOD is to make sure that we give the best service to our guests. And every time each manager has an MOD schedule, they have to make a report or comments related with the hotel's operational.
Last night, I was the MOD. There were few things which became my concerns which related with the service of our employees. I wrote this comments so all the managers and supervisors would read it and think about it.
Here are the comments I sent through email to all the managers and supervisors as well as the General Manager.
