First Day of Internship at the Embassy Suites Hotel

WOW!!!!

Today I had a great experience. As what I have said on my previous post that I got an internship at the Embassy Suites Hotel, one of the Hilton branches. The Internship will be for minimal 80 hours. Every week,  my internship activities will be different because I will do the internship to all departments in the Hotel, from Housekeeping to Front Desk. So I will get lot of experience in Hotel industry itself, not only in one department.

In the morning, at 9, I went for my first internship. The hotel is not that far from my apartment. It just took about 25 mins to get there by bus. I was so excited to start my day especially when I met my supervisor, Joy Grant. She is a really friendly person. She works at the hotel for about 15 years. Now she works as an assistant manager of the Hotel. I spent about few minutes with her and decided that for today my internship will be in Housekeeping department. Joy introduced me to the  Housekeeping Supervisor, Cierra. She is from Mexico. 

Since today is my first day, I decided that I want to see, observe and help the people from Housekeeping Department, Room Service. II spent my time from 10 to 2 by helping Alejandro, Cecile, and Lucia, the housekeepers. in Housekeeping there are two divisions. First division is for Over Night Stay and the second one is Check Out. So from 10:00 to 11.15, I helped Cecile  by making the bed, clean the room and do vacuum. Just like my daily activity at my apartments. The only differences was, there were lot of rooms that we had to clean LOL :D. But I had a good time there. Then at 11.15 we had break time from until 12.15 for lunch. 

I did not know that I should bring my lunch to the hotel because I planned to have lunch at 3 at my apartment. Since Cecile asked me to come with her at the Lunch room, I had to go with her because the break time was 1 hour. I did not want to spend my time just sitting without doing anything. So I followed her. Once we got there, there were about 8 women who are also working at the Housekeeping Department. Cecile introduced me to her friends with Spanish because most of them are from Mexico and they do not speak English. Well I also introduced myself with Spanish like what Rosalia, Juan and Yermi taught me LOL :D. Cecile friends were surprised to hear that I could introduce myself in Spanish. Thanks to my Ticos friends LOL. There, everybody had their lunch except me, I did not bring mine because I planned to have dinner in my apartment. But then all the women in that room, offered me their food LOL. I felt kind of shy to taste their food, but since they kept asking me to eat, so I decided to taste the food LOL Malu-malu kucing hahaha. 

When I had lunch with them, One thing made me surprised. All of Cecile's friends shared their food each other. They did not eat by their selves. They shared and ate together. I was surprised to see that. I thought they would just eat whatever food they brought from home. All my time in the lunch room, I spent by thinking about how nice and friendly they are. WOW!! I don't have another words to explain how grateful I am today to have an internship, especially at the Housekeeping Department. I wish everyday, I would see people like Cecile and her friends. It is always good to see where people share. 

After Lunch, the supervisor of the Housekeeping department told me that for the next hours, I had to work with Martha, in Housekeeping Department, Check-out division. Well, I have met Martha at the Lunchroom. But since she does not speak English so I had to re-introduced myself, in Spanish again LOL. This time I just realized that I should be serious with my Spanish class LOL. 

I did my work with Marta for about two and half hours. It was tiring, but I enjoyed it because Martha was really energetic in doing her job. I helped her in changing the bed sheets, the pillow, and cleaned the rooms. I also learned how many soaps, lotion, coffee packages that I should put in one room.   I think since 10 AM until 2 PM, I helped them cleaning about 20 rooms. 

Here is the picture of the room that we cleaned

 At 2 PM, I went to see Joy, the assistant manager, to set my next internship hours. InshAllah I will do my next internship on Friday after class. 

Picture of the Lobby at the Embassy Suites Hotel

 I am thankful for my day today because I could help the Housekeeping Department and learnt few things from them. Alhamdulillah. Before today, I was always a costumer in a hotel. Made the hotel room messy and left them just like that. I did not know before how tiring it was for the Housekeepers to clean 33 rooms in a day. I did not know before that Housekeepers spent their time from 7.45 AM to 4.30 PM just to clean the rooms. 

So, InshAllah on Friday my internship will be with the Housekeeping Supervisor to do the inspection in the rooms. YAY!!! Cannot wait for Friday :) Meanwhile I should improve   study more  Spanish so I can communicate with Cecile's friends LOL. 

Well, I guess it is time for me to hit the sack because haven't got rest since I woke up this morning :)

Cee ya, 

From Arizona with Love, 

Nur